Building an IT platform that serves the needs of a modern business requires much more than just choosing the IT management software with the right features. There needs to be synergy between the IT monitoring platform and other IT components with the business they serve. This ideal interaction can be achieved through five core principles, which are often referred to as IT governance.
1. Align with Organizational Goals
Aligning with organizational goals is a key aspect of any IT framework. An IT solution, such as RMM or automated onboarding, must serve the interests of the business. Many businesses will make mistakes in the realm of technology and, in response, alter their structure or plans in order to accommodate them rather than eat the loss. Any IT service that runs counter to your goals should be eliminated or refined.
2. Provide a Return on Investment
Many small to mid-size organizations accept that their in-house IT department or outsourced IT services as an expense, but that shouldn’t be the case. Remember that IT services serve the needs of the business and, in doing so, should provide a return on investment. Common ways in which an IT platform can pay for itself include automated maintenance and automated reporting.
3. Manage Resources
Your IT platform should have an intrinsic means through which it can manage resources. Be mindful that in this context resources are not just limited to things like power and consumables. It refers to human resources as well. A common mistake IT departments make is not taking advantage of individual strengths, such as not using IT management software that a particular employee specializes in.
4. Manage Risk in an Active Manner
Managing risk is an essential aspect of doing business, and that effort should take center stage in the IT arena as well. One way that IT departments manage risk is by taking a proactive rather than reactive approach to new security threats. Additionally, IT platforms can integrate solutions like automated setup, which help them respond to unexpected circumstances in an efficient manner.
5. Track Performance
ROI is a core tenant of IT governance, and one of the ways in which you achieve it is by setting goals, monitoring performance and making changes when projections fall short. The purpose of implementing an IT monitoring platform, for instance, isn’t just to maintain the status quo. You need to set performance goals and take a proactive approach toward exceeding them.